Below FAQ are some common concerns of our customer, if you have other questions, drop us an email support@hydeland.com

Products

A rich conditioning balm with all-natural ingredients that helps to restore, repair, and preserve its natural look for smooth leather and help you to enjoy your favorite leather goods longer.
Gently brush to remove dried mud, sand, and grit from your leather goods. Then lightly apply the balm by hand or soft lint-free cloth and let it dry in a ventilated area. The directions for use are on the back of the tin. Not suitable for suede leather.

Shipping & Returns

We offer complimentary express shipping for all Hong Kong orders. All domestic orders will ship via SF Express mail and all international orders will ship via DHL, FedEx, or UPS.
The shipping cost is calculated during checkout based on weight, dimension, and destination of the ordered item.
In general, all domestic shipments are in transit for 2-7 days and International order will take 1-3 weeks depending on your location. You'll be able to track your package by using the shipping confirmation email that we send as soon as your order begins its journey. Please allow 2-3 business days to receive your shipment notification email after placing your order.
Since all the goods are handmade, sales are final. However, if there is a manufacturer defect, we'll happily exchange or refund the value of the product. Please note that shipping costs and promotional discounts will not be reimbursed. For more details, please visit our Return and Refunds Policy here.
If you change your mind before the order gets delivered, we can accept cancellation at any time. However, if an order has already been dispatched, please refer to our refund policy.
For customer data safety, we accept all major credit cards via Shopify and Paypal payment.
We're here to help, visit our contact us page to submit a question or email us at support@hydeland.com and we'll get back to you as soon as possible.
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